1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Customers will receive an email confirmation with tracking details once the order has been shipped.

2. Shipping & Delivery

• Delivery times vary depending on the supplier’s location and the customer’s shipping address.

• Standard shipping typically takes 7–14 business days.

• Delays may occur due to customs, holidays, or unforeseen circumstances.

3. Product Availability

• As a dropshipping business, we source products directly from third-party suppliers.

• Product availability is subject to supplier stock. If an item becomes unavailable, customers will be notified and offered a refund or alternative product.

4. Returns & Refunds

• Returns are accepted only for defective or damaged items.

• Customers must contact us within 7 days of receiving the product to initiate a return.

• Refunds will be processed once the supplier confirms the returned item.

• Shipping costs for returns are the responsibility of the customer unless the product is defective.

5. Quality Assurance

• We partner with suppliers who meet our quality standards.

• However, as products are shipped directly from suppliers, slight variations in packaging or product details may occur.

6. Customer Support

• For any issues regarding orders, shipping, or returns, customers can contact our support team via email or live chat.

• We aim to respond within 24–48 hours.

7. Disclaimer

• We are not responsible for delays caused by customs clearance, incorrect shipping addresses provided by customers, or supplier-related issues beyond our control.

• Customers are encouraged to review product descriptions carefully before placing an order.